returned goods

Returns at the Convenience of the Customer

  • This is limited to within 7 days of receipt of the product. Please be sure to contact our support center in advance.
  • If an item is returned without prior notification, the return will be refused. Please understand this in advance.
  • We will check the situation when the customer contacts us in advance. Depending on the contents, we may not be able to accept the return.
  • Our company is not subject to the cooling-off period (unconditional cancellation) stipulated by the Act on Specified Commercial Transactions. Cooling-off is not available on this site.
Cases in which returns are refused
  • Products for which the product package has been opened (including accessories)
  • Reasons such as the product appearance is different from the image
  • Deterioration of the product box and the reason that the slip is directly affixed to the box.
  • Products with scratches or stains caused by customer handling
  • Products that are marked “non-returnable” in advance
  • Initial defective products for which the exchangeable period has significantly elapsed (will be repaired)
  • Other cases in which we deem that we are unable to respond to the request.
Return Method
  • The customer is responsible for return shipping costs. Please use a courier service that can confirm delivery status.

Refund Policy

Refund methods will vary depending on the payment method used for the purchase.

credit card

  • The date of our return processing is the approximate date of cancellation of the charge to your credit card company. If your credit card company’s closing date has passed, your refund will be made on the next debit date.

Bank transfer, postal transfer

  • We will transfer the money to the account in the name of the person who placed the order.

Internet bank, ATM payment, convenience store payment

  • We will transfer the money to the account in the name of the person who placed the order.

Cash on Delivery

  • We will transfer the money to the account in the name of the recipient.

About initial defects

If a product purchased from the online store “eenour.com” is malfunctioning, missing, misprinted, or badly stained, we will replace or repair it as soon as possible.

(1) Replacement period for initial defects

The period during which the product can be exchanged for an initial defective product should be reported as soon as possible after the product is received, unless a specific period is specified in the manufacturer’s warranty card.

(2) Flow of initial defective product replacement

Replacements due to initial defects will be handled at the shipping address specified at the time of order.

When we deliver a new set of products, we will pick up your existing set of products at the same time.

*Please check in advance for the following products before requesting an exchange.

  • If the manufacturer recognizes the product as defective in the initial stage

    1. We will accept exchanges.
    2. List of manufacturer’s contact information

  • Portable power supplies, generators, solar panels, etc.

    1. If we are unable to determine the symptoms of the initial defect, we will refer you to the manufacturer’s support.
    2. For products with the LCD protection film already attached, only the product itself that is initially defective can be exchanged.
    3. Products purchased at other stores cannot be exchanged at any time, even if they have already been installed on the product itself.
    4. The version of the product you receive may differ from the version shown on this website, but we cannot accept returns for this reason.
    5. Symptoms such as slight pixel loss, constantly lit pixels, uneven color or brightness depending on the angle, etc. are not recognized as initial defects by the manufacturer and cannot be replaced.
    6. We will not accept any exchanges other than for products that have a manufacturer’s warranty and are not initially defective.
    7. If it is difficult to arrange for the relevant product at the time of exchange, the product will be “repaired” or “returned” to the customer.
    8. Please check with the support center listed on the product for any initial defects or comments such as scratches on the product itself, paint defects, missing parts, etc.
    9. Since the package is a protective material for the product itself, it is not eligible for exchange or return, except for damage that may affect the product itself.
    10. For products with LCD protective film already attached, only the product itself that is initially defective can be exchanged.
  • Please contact the manufacturer’s support in advance to confirm the initial defect.

  • After confirming the details of the initial defect, please contact our support center. When you contact us, we will provide you with information on how to return the product.

    1. Click here for support center contact information.
    2. *We cannot accept items without prior notification. Please understand this in advance.
    3. *When returning the product, please be sure to include the warranty card and accessories, and return the product in the box in which it was packaged.
    4. *If you do not contact us for a long period of time after confirming the initial defect, we may not be able to accept your order.

  • After confirming the defective part, we will promptly send a replacement product. If there is no abnormality, we will contact the customer and return the product.

    1. *Same model exchange may not be available for limited or sold-out products. In such cases, the product will be repaired or refunded.

(3) Items that cannot be accepted as initial defects

The following products are not subject to initial defect replacement.

  • Products purchased outside of eenour.com
  • Products returned without prior notice
  • Products that are damaged or scratched after delivery
  • Junk and bulk items Items without manufacturer’s warranty due to loss, etc.
  • Consumables such as batteries and ink Products that have been tampered with, adjusted improperly, or had parts replaced
  • When the manufacturer does not treat it as an initial defect, such as constant lighting of the LCD display, dot missing, etc.
  • Replacement request from a person other than the purchaser
  • *Other requests may not be met.

The following is a list of the items that will be exchanged for a defective product.

We will not be able to return any items other than the complete set of products delivered with your return shipment. Please be aware of this.