Thursday, April 22, 2021
We would like to thank you for your continued patronage.
We would like to inform you of our business days during Golden Week as follows
We apologize for any inconvenience this may cause and thank you for your understanding.
Business during the Golden Week holidays
We will be closed for Golden Week vacations on 4/29(Thu.) 4/30(Fri.) and 5/3(Mon.) to 5/5(Wed.), 2021.
*Orders can be placed anytime during the period*.
On May 5 (Wed.), we will reply to e-mails sequentially, but expect delays in response due to congestion.
Thank you for your understanding.
We will be available to take your calls on Thursday, April 29, Friday, April 30, and Wednesday, May 5, but we expect the lines to be busy.
*Please note that shipments around Golden Week may take longer to arrive than usual.
We thank you in advance for your understanding.
■About Shipping*.
Orders received by May 1 (Sat) 11:00 will be shipped by May 2 (Sun).
Orders received after 11:00 a.m. on May 1 (Sat) will be shipped on or after May 3 (Mon).
(Shipping may be delayed depending on the order status. Please understand that we may delay shipping depending on the order status.)
*We anticipate shipping and delivery congestion during and after the Golden Week holiday period, so we may not be able to meet your request for a specific date. We appreciate your understanding in advance.
*Customers ordering pre-order items will be shipped sequentially after the items have been received.
Exchange and Return Policy
Please note that it may take longer than usual for us to ship your replacement item.
Please note that it may take longer than usual for us to refund your money when you return an item.
We thank you in advance for your understanding.
■Caution
In the case of credit card payment and NP Postpaid, the shipping date may be delayed depending on the status of payment screening.
For bank transfer (prepayment) customers, the shipping date may be delayed depending on the status of payment confirmation.
*For payment, please wait for the “Order Confirmation E-mail” which will be sent sequentially from our store.
Please make your payment to the bank account indicated in the e-mail.
We apologize for any inconvenience this closure may cause and appreciate your understanding.
EENOUR