In July and August of 2021, the national holidays will be moved to coincide with the Olympic and Paralympic Games. EENOUR will be open on the following schedule to accommodate the move of the national holidays of “Marine Day”, “Sports Day”, and “Mountain Day”.
| July | |||||||
|---|---|---|---|---|---|---|---|
| 19 | 21 | 22 | 23 | 24 | 25 | 26 | |
| month | Wednesday | Thursday, Holiday | Friday, Holiday | Saturday | day | month | |
| telephone support | ◎ | ◎ | △ | △ | △ | × | ◎ |
| Mail support | ◎ | ◎ | △ | △ | △ | × | ◎ |
| order | ◎ | ◎ | ◎ | ◎ | ◎ | ◎ | ◎ |
| shipping and forwarding | ◎ | ◎ | × | × | × | × | △ |
About Shipping
*Shipments may be delayed depending on the order status. Please understand that shipping may be delayed depending on the order status. During Golden Week and after Golden Week, shipping and delivery is expected to be congested, so we may not be able to meet your expectations, such as the specified date. We appreciate your understanding in advance.
*Customers ordering pre-order items will be shipped sequentially after the items have been received.
Exchange and Return Policy
Please note that it may take longer than usual for us to ship your replacement item.
Please note that it may take longer than usual for us to refund your money when you return an item.
We thank you in advance for your understanding.
■Caution
In the case of credit card payment and NP Postpaid, the shipping date may be delayed depending on the status of payment screening.
For bank transfer (prepayment) customers, the shipping date may be delayed depending on the status of payment confirmation.
*For payment, please wait for the “Order Confirmation E-mail” which will be sent sequentially from our store.
Please make your payment to the bank account indicated in the e-mail.
We apologize for any inconvenience this closure may cause and appreciate your understanding.
EENOUR